Refund policy
RETURN POLICY
RETURN WINDOW
- Returns accepted for 14 days from receipt of your item
ELIGIBILITY REQUIREMENTS
To be eligible for a return, your item must:
- Be unworn and unused
- Have all original tags attached
- Be in original packaging
- Include receipt or proof of purchase
- Be in the same condition as received
HOW TO REQUEST A RETURN
- Contact us at info@elle-nin.com
- Receive a return shipping label and instructions
- Send your package as instructed
- Items sent without prior approval will not be accepted
REFUND TIMELINE
- Refunds processed within 10 business days of approval
- Refund issued to original payment method
- Bank processing may take additional time
- If over 15 business days have passed since approval, contact info@elle-nin.com
KEY BENEFITS
✓ Free return shipping
✓ No restocking fee
✓ No final sale items
NON-RETURNABLE ITEMS
The following cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom/personalized items
- Personal care products (beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
EXCHANGES
The fastest option is to:
- Return your current item
- Once approved, place a separate new purchase
DAMAGE CLAIMS
If your item arrives defective, damaged, or incorrect:
- Contact us immediately
- We will evaluate and make it right
QUESTIONS?
Contact us at info@elle-nin.com